Improving Service While Keeping At-risk Residents Safe

A healthcare worker pushing a woman in a wheelchair

With COVID-19 cases climbing in the Phoenix area in 2020 and rodent pressures increasing at a local senior living facility, Burns Pest Elimination turned to the ActiveSense® electronic remote monitoring system to help its technicians limit contact with high-risk residents while providing proactive rodent management.

With COVID-19 cases climbing in the Phoenix area in 2020 and rodent pressures increasing at a local senior living facility, Burns Pest Elimination turned to the ActiveSense® electronic remote monitoring system to help its technicians limit contact with high-risk residents while providing proactive rodent management.

Surrounded by open desert and vacant land, the campus of the senior living facility had become an easy target for local Norway rats (Rattus norvegicus). With rodent pressures suddenly mounting, the Burns Pest team knew it needed to get the situation under control fast.

With the customer’s approval, the Burns team switched to weekly service and installed ActiveSense® sensors in 28 exterior rodent bait stations and on 12 T-Rex-style snap traps in the drop ceiling of the facility’s kitchen.

The ActiveSense® system allowed for 24/7 monitoring of rodent activity, enabling the Burns team to limit contact with residents by only entering the facility when activity had been detected.

“Being an elder care facility, there was a lot of pushback from our customer not wanting our technicians inside,” says Austin Burns, operations manager at Burns Pest Elimination. “The ActiveSense system helped tremendously by eliminating as many trips inside as possible.”

When the technicians did have to go inside, the ActiveSense® technology allowed them to be as efficient as possible.

“Accessing and servicing traps placed in a drop ceiling is our No. 1 time-killer for nearly any account,” Burns says. “ActiveSense helped us eliminate unnecessary time spent checking traps by pinpointing when and where traps had actually been triggered.”

The data from the ActiveSense® system proved even more valuable in revealing additional information about the facility’s rodent pressure. Not only did the sensor data help identify a hot spot of rodent activity on the northwest corner of the building but also it showed bait in one station was being consumed within a day of placement — faster than previously assumed.

The insights gained from the data ultimately led to service adjustments that helped to better protect the facility. Additional bait stations were added to the northwest corner of the building, and service visit timing was adjusted.

“Knowing when the activity was happening allowed us to better arrange our technicians,” Burns says. “We were able to change the times we were out there to better serve our customer in terms of getting the rodents quicker and resetting the traps quicker.”

Within weeks, the Burns team saw the rodent population decrease on the interior of the building. While the exterior rodent pressures have gone unchanged due to the surrounding environmental conditions, the value the ActiveSense® system provides is clear. Because the technology has allowed the Burns team to provide smarter, more proactive service, the customer has opted to continue its use into 2021.

 

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